Privacy policy

This policy explains what personal information Millen collects, why, and what you can ask us to do with it. We follow the Privacy Act 2020.

What we collect

  • When you buy: your name, email, phone, delivery and billing addresses, and what you ordered.
  • When you send an enquiry (a quote, custom order, trade application or message): what you type into the form, and any photos you email us.
  • When you have an account: your login details and order history.
  • When you browse: pages viewed, device and browser type, and approximate location, through cookies. See "Cookies" below.

We don't see or store your full card number. Payments are handled by our payment providers.

How we use it

  • To process, deliver and support your orders, quotes and installations.
  • To reply to your enquiries.
  • To assess trade account applications.
  • To send you news and offers, if you've agreed to receive them. Every marketing email has an unsubscribe link.
  • To understand how the site is used and improve it.

Who we share it with

Only who needs it to do the job:

  • Shopify, which runs our online store and stores your information on our behalf. Shopify keeps data on servers outside New Zealand.
  • Payment providers, to take payment.
  • Couriers and delivery contractors, to deliver your order.
  • Our installers and subcontractors, for installation work.
  • Other companies in The Millen Group, for example when you buy from one showroom and collect from another.

We don't sell your personal information.

Cookies

The site uses cookies to keep your cart and login working, and to measure how the site is used. You can block or delete cookies in your browser; the cart and checkout need some to work.

Keeping it safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. If a privacy breach is likely to cause you serious harm, we'll tell you and the Privacy Commissioner, as the Act requires.

Your rights

You can ask to see the personal information we hold about you, and to have it corrected. Call our Privacy Officer on 0800 Millen. We'll respond within 20 working days.

If you're not happy with how we've handled a privacy concern, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).

Changes

We may update this policy. The current version is always on this page.