Warranty & Refund Policy

(i) Merchandise may be returned or exchanged for store credit only in the case where the product is proven to be faulty and must be accompanied by a receipt.
(ii) Requests to return goods must be submitted within 7 working days from date of supply and the original invoice number must be quoted.
(iii) Where goods are accepted for credit they must be delivered at the buyer’s expense into Millen Homeware Ltd store from where they were purchased in original condition and packaging.
(iv) Goods to be returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories or instructions together with the invoice and/or packing slip accompanying the goods. Goods cannot be returned if they have been damaged, altered or modified.
(v) Millen Homeware Ltd reserves the right to levy a restocking fee against any returns they may agree to accept. Such fees incur 20% of the purchased price and levied at Millen Homeware Ltd’s absolute discretion.
(vi) Custom made goods or special orders are not returnable, exchangeable or refundable.
(vii) All returns must be brought to our store, by the customer at their expense, for inspection before any refund is granted.
(viii) Where the goods are faulty or damaged due to manufacturing faults we will. (a) Repair the product (b) Replace the product if repair is not possible, or (c) give you a full refund not exceeding costs of Product at time of purchase. Manufacturing defects do not include normal wear and tear or any damaged caused by accidental or non-accidental damage.

Updated July,2018

Address: 671 Great South Road, Penrose, Auckland      Tel: 09 6347659      Fax: 09 5798188      Email: infos@millen.co.nz
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