Sales Policy

1. Merchandise may be returned or exchanged for store credit only in the case where the product is proven to be faulty and must be accompanied by a receipt.
2. Goods to be returned or exchanged must be received back within 7 days, and 20% of the purchased price will be charged on the restock fees.
3. Goods to be returned must be in resalable condition and contained in all their original packaging.
4. Some items are not returnable, exchangeable or refundable e.g. special order / custom finish items.
5. All returns must be bought to our store, by the customer, for inspection.
6. Our merchandise must be installed by qualified trades person for normal household practical use only.
7. Abusive usages or unqualified installations voided our warranty. Shower tray best with filled filler but must be sealed down onto the floor
8. Our warranty is back to base only, not liable for all other cost or delivery back to us unless you pay $50 extra for on-site repair.
9. Vanity damaged due to insufficient sealant or next to bath tub voided warranty.
10. Customer must check merchandise before leaving and we are not liable for damages if you failed to do so.
11. Customer must inspect colour before payment and we are not liable for wrong colour if you failed to do so. 7% cancellation surcharge for paid invoice on Lay Buys sales.
Updated Dec.,2018

Address: 671 Great South Road, Penrose, Auckland      Tel: 09 2227088      Fax: 09 5798188      Email:
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